TERMS OF SERVICE

Effective Date: November 11, 2025
Last Updated: December 28, 2025

These Terms of Service (“Terms”) govern your use of the Phynli LLC website (www.phynli.com) and services. By accessing or using our website or services, you agree to these Terms.

If you do not agree, do not use our website or services.

1. SERVICES

Phynli LLC (“Phynli,” “we,” “us,” or “our”) provides operations consulting services, including:

Process optimization audits
Workflow automation
System buildouts (Notion, SuiteDash, Microsoft 365, etc.)
Operational consulting and advisory services
Digital resources (templates, guides, courses)

Services are provided subject to separate agreements (such as a Master Service Agreement or project proposal) which will include specific scope, deliverables, and pricing.

2. ELIGIBILITY

You must be at least 18 years old and have the authority to enter into contracts on behalf of your business to use our services.

By using our services, you represent that you meet these requirements.

3. USER OBLIGATIONS

You agree to:

Provide accurate, current, and complete information when using our forms or services
Maintain the confidentiality of any account credentials
Notify us immediately of any unauthorized access to your account
Use our website and services only for lawful purposes
Not interfere with or disrupt our website or services
Not attempt to gain unauthorized access to our systems

4. INTELLECTUAL PROPERTY

Phynli Content: All content on phynli.com, including text, graphics, logos, images, videos, and software, is the property of Phynli LLC and is protected by copyright, trademark, and other intellectual property laws.

You may not:

Copy, reproduce, distribute, or create derivative works from our content without written permission
Use our trademarks, logos, or branding without authorization
Reverse engineer or decompile any software or systems we provide

Client Deliverables: Upon full payment, you own the specific deliverables we create for you (custom systems, documentation, etc.).

Phynli retains ownership of:

Methodologies, frameworks, and processes used
Template systems and tools
General knowledge and expertise

Phynli may use anonymized versions of client work for portfolio, marketing, and case studies.

5. PAYMENT TERMS

Pricing: Service pricing is outlined in project proposals or Master Service Agreements. Prices are subject to change with notice.

Payment: Payment is due according to the terms in your service agreement (typically 50% upfront, 50% upon delivery, or 100% upfront).

Late Payment: Payments overdue by 15+ days may incur a 5% late fee. We may suspend services until payment is received.

Refunds: Refund policies are outlined in individual service agreements. Generally:

Initial deposits are non-refundable
Refunds (if applicable) are prorated based on work completed

6. CANCELLATION

By Client: You may cancel services according to the terms in your service agreement. Deposits and payments for work completed are generally non-refundable.

By Phynli: We may terminate services if you:

Fail to pay on time
Breach these Terms or your service agreement
Fail to provide necessary access or information
Engage in abusive or threatening behavior

7. DISCLAIMERS

No Guarantees of Results: While we provide professional services, we do not guarantee specific business outcomes such as increased revenue, time savings, or improved profitability.

Results depend on factors outside our control, including your team’s adoption of systems, market conditions, and business execution.

As-Is Services: Our services are provided “AS-IS” without warranties of any kind, express or implied, except as specifically stated in service agreements.

We do not warrant that:

Our services will be uninterrupted or error-free
Systems will be compatible with future software updates
Third-party tools will continue to function as expected

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

Phynli’s total liability for any claims arising from our services is limited to the total fees you paid for those services.

Phynli is NOT liable for:

Indirect, incidental, consequential, or punitive damages
Lost profits, revenue, or business opportunities
Data loss or corruption
Damages resulting from your use or inability to use our services
Issues arising from third-party software or services
Problems caused by your failure to follow documentation or training

9. INDEMNIFICATION

You agree to indemnify and hold harmless Phynli LLC, its owners, employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of our services
Your violation of these Terms
Your violation of any third-party rights
Your business operations

10. THIRD-PARTY SERVICES

Our services may integrate with or recommend third-party tools (Notion, Microsoft 365, SuiteDash, Zapier, etc.).

We are not responsible for:

The performance, availability, or security of third-party services
Changes to third-party pricing, features, or terms
Data loss or issues caused by third-party services

You are responsible for reviewing and agreeing to the terms of any third-party services you use.

11. CONFIDENTIALITY

Information shared during our engagement may be confidential. Both parties agree to:

Keep proprietary and sensitive information confidential
Use confidential information only for the purposes of the engagement
Not disclose confidential information to third parties without consent

Exceptions:

Information already publicly available
Information required to be disclosed by law
Anonymized case studies (with your approval)

12. PRIVACY

Your use of our services is also governed by our Privacy Policy, available at: phynli.com/privacy-policy

By using our services, you consent to our collection and use of information as described in the Privacy Policy.

13. DISPUTE RESOLUTION

Governing Law: These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Disputes: Any disputes arising from these Terms or our services will be resolved as follows:

Good-Faith Negotiation: Parties will first attempt to resolve disputes through direct communication
Mediation: If negotiation fails, parties agree to mediation in Tarrant County, Texas
Arbitration: If mediation fails, disputes will be resolved through binding arbitration in Tarrant County, Texas in accordance with the rules of the American Arbitration Association

Exception: Either party may seek injunctive relief in court to protect intellectual property rights.

14. MODIFICATIONS

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to phynli.com with an updated “Last Updated” date.

Continued use of our services after changes constitutes acceptance of the modified Terms.

We will make reasonable efforts to notify you of material changes via email or website notice.

15. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

16. ENTIRE AGREEMENT

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and Phynli regarding use of our services.

17. CONTACT US

If you have questions about these Terms, contact us:

Phynli LLC
Email: compliance@phynli.com
Website: phynli.com